Returns & Exchanges
At Blackwell’s, we strive for the highest quality in every gourmet order; however, due to the perishable nature of our products, we offer a 14-day window for reporting issues or requesting exchanges on non-perishable items.
Contact Support
Email our customer service team within 48 hours of delivery for perishable goods or 14 days for pantry staples to initiate your request.
Provide Documentation
Include your order number and clear photographs of the product and packaging if you are reporting damage or quality concerns.
Review Process
Our quality assurance team will review your claim within 2 business days to determine if a replacement, store credit, or refund is appropriate.
Resolution
Once approved, we will ship a replacement at no extra cost or process a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing